Applications Operations Lead

On behalf of our client, in energy sector, we are currently looking for a self-driven Applications Operations Lead to join its growing team.

Your day-to-day

• Manage the complete lifecycle of applications, including post-GoLive activities and ongoing maintenance
• Regularly review user feedback and support tickets to ensure applications meet performance standards. Identify and address issues affecting performance, availability, and reliability, while proposing improvement actions
• Coordinate the team handling 2nd and 3rd level support for application outages or performance issues. Work with internal and external teams to implement solutions and minimize downtime
• Evaluate current and future application capacity requirements to meet workload demands. Collaborate with infrastructure teams to scale resources as needed
• Partner with the security team to ensure applications comply with Group IT security policies and regulatory standards. Implement security recommendations and support IT audits
• Lead the team responsible for documenting application support processes, including configurations, troubleshooting guides, and standard operating procedures
• Work closely with development, infrastructure, and support teams to ensure seamless application operations. Act as a key stakeholder in production deployments and post-GoLive support
• Identify process improvement and automation opportunities to enhance operational efficiency and effectiveness
• Oversee relationships with third-party vendors or service providers critical to application operations

What you will need

• Bachelor's degree in Computer Science or any other related discipline
• Master’s degree in a related discipline will be considered an asset
• 5+ years of relevant work experience  
• Deep understanding of Applications Architecture both OnPrem as well as on Cloud
• Experience in solution design and development, vendor management, enterprise application support 
• Strong leadership skills to guide and motivate a team of operations professionals. 
• Experience with monitoring tools to track system performance and identify potential issues before they become critical
• Clear communication with technical and non-technical stakeholders, including management and end-users 
• Proactive approach to identifying areas for process improvement and implementing changes to enhance efficiency. 
• Adaptable to changes, new technologies, and evolving best practices
• Ability to meet timelines cognizant of business needs and constraints
• Strong analytical skills; ability to perform complex system analysis and draw conclusions by relating information from different sources, including root-cause analysis and issue resolution. 
• Exposure with any of the following technologies: SAP, Microsoft PowerPlatform, SAP SuccessFactors, Salesforce will be considered an asset 

We love your personality if you

• act like an owner
• enjoy being part of a multinational organization
• have the ability to communicate well in a diverse environment
• enjoy being a Team player

What’s in it for you

You will have the opportunity to work in a motivating and multicultural environment and as extra benefits you will have some of the following:

• Ticket Restaurant
• Pension Plan